• FAQs
  • T&Cs
  • Shipping
  • Exchanges & Returns
  • Where to Buy
  • How to Wash
  • Sizing
  • Contact Us

Where are dog&boy designs made?

The spirit of our children's future is a strong motivator for dog&boy, so ethical sourcing and processes is a priority.

Like dog&boy, our fabric print supplier, who we have worked with since launching dog&boy, is a boutique family business based in Hangzhou, China where the most premium-grade silk, wool, cotton, and cashmere are milled and manufactured globally, including nearly 100% of all Australian wool and cotton.

We visit our supplier every year to assess working conditions, oversee the printing process and to source new fabrics. Our factory is certified for its ethical and fair-trade practices.

By manufacturing at the source of fabric production, we minimise unnecessary production miles thereby reducing our impact on the environment and can then offer you, the customer, a premium product at an accessible price.

dog&boy designs are printed onto premium-grade natural fibre fabrics using digital print technology.

Our supplier uses the most advanced digital print technology providing a superior quality and finish.

This digital print technology uses reactive dyes which are excellent for use on natural and cellulose (plant) fabrics and are eco-friendly. Digital printing is also cleaner, safer, and generally less wasteful, and less environmentally hazardous than analogue screen printing methods.

How will my dog&boy design be packaged?

Your dog&boy design comes lovingly wrapped in our signature dog&boy packaging ready to give - to that someone you love, or just for you!

If you're sending to a loved one, we can include a personalised card for you; input the details in the 'Notes' section at checkout.

We also never include invoices or payment receipts.

What are my payment options?

dog&boy accepts payment from Visa, Mastercard, AMEX, and various instalment payment services. All payment options are displayed at checkout.

All transactions on dogandboy.com are charged in Australian dollars (AUD$). Price shown at checkout is the current FX rate of the day and does not include any bank or foreign exchange charges imposed by the customers banking provider. dog&boy is not liable for any of these charges.

Product Information

Our photoshoots take place in mostly natural light to ensure product colours are reflected as accurately as possible.

However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

For our scarves, we only manufacture using pure natural fibres. These pure natural fibres may contain irregularities in the weave. These are an integral part of the fabric and are not considered defects.

Our fashion pieces are sourced from natural fibre fabrics such as cotton, silk, viscose (bamboo) and rayon (bamboo).

Promotions & Discounts

WELCOME 15% discount  (WELCOME15) - 15% discount for first order with dog&boy. Full price items only.

Promotions and discounts do not apply to the purchase of gift cards.

Gift Cards

We make gifting easy with our gift cards.

Gift cards are sent by e-mail to the person purchasing the gift card and includes how to redeem the gift card via our online store. We are unable to email directly to the recipient.

A gift card holds its balance, which can be spent over more than one order. Our gift cards are active from the date of purchase and have no expiration date.

To redeem the gift card, access the unique code via the 'View Gift Card' button, in the email. This code is not case sensitive.

If the amount payable is more than the gift card balance, the purchaser will be prompted at checkout to select an additional payment method for the balance.

Gift cards are non-refundable and not redeemable for cash. Gift cards can not be used to purchase gift cards.

Should you lose the email and unique gift card code, get in touch and we will resend to you.

Feedback

At dog&boy your feedback is valued and we want your shopping experience to be delightful.

We welcome and encourage any kind of feedback – good, bad or ugly!

Let us know through our contact page or email directly at contactus@dogandboy.com and let us know what you love or loathe!

Security & Privacy

At dog&boy the security and privacy of your personal information is very important.

dog&boy will not sell or share your information with third parties. dog&boy will not disclose your personal information to any organisation or individual except as required by law. dog&boy follow generally accepted industry standard to protect your personal information.

Purchasing via the dog&boy website you will automatically be subscribed to the mailing list. At any time you may unsubscribe by emailing contactus@dogandboy.com or using the unsubscribe link at the bottom of the email.

dog&boy uses a fully secure (SSL) and automated payment system. dog&boy do not hold or store any credit card details following the placement of orders.

All transactions on dogandboy.com are processed in Australian dollars (AUD$). dog&boy is not liable for any foreign currency rates or charges imposed for international orders by your bank or card issuer.

If at any time you have questions regarding the privacy and security of your personal information, please contact dog&boy.

Legal

dog&boy is an Australian based e-commerce business owned and operated by Michele Nominees Pty Ltd (ABN 83 059 492 214).

The copyright of all content on this website (including but not limited to logos, images, text, graphics or photographs) is owned by dog&boy.

Except as permitted by applicable copyright laws, you may not copy, distribute, transmit or reproduce any content from this website without consent but you may view, print and download this content for personal, informational and non-commercial purposes unless otherwise advised.

Other than as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on this website.

dog&boy reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions are effective immediately upon publication on this website.

This website may contain links to other websites. dog&boy make no warranties or representations about the accuracy or suitability of the information of the links provided on this website, and any links should not be construed as an endorsement, approval or recommendation by dog&boy.

The terms and conditions of this website are governed by the laws in force in Victoria and the Commonwealth of Australia.

Cookies

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

SHIPPING

dog&boy ships for free worldwide*.

If you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email dog&boy before you place your order.

We ship using Australia Post for our logistics. Upon fulfilment of your order, you will receive an email confirmation which includes a tracking number.
 
All dog&boy deliveries are tracked to the shipping address location.
 
The customer is responsible to ensure the shipping location is a safe and a secure place. Signature on delivery is available at an additional cost at checkout.
 
Orders are shipped next business day in most instances.
 
Delivery Times (from date of order)
  • Australia - 3-7 working days
  • New Zealand - 10-21 working days
  • Rest of the world - 10-21 working days
Should your item not arrive within the estimated delivery times, please email dog&boy quoting your order number.
 
dog&boy is not be liable for the loss or damage to any parcel tracked and delivered by its shipping providers.
 
 
Australia
dog&boy ships free within Australia.
Express shipping is offered at checkout at an additional cost.
 
New Zealand
We ship free to New Zealand for orders over A$120. Shipping for orders under A$120 is A$20.
Express shipping is offered at checkout at an additional cost.
 
Rest of the world
International shipping is free on orders over A$200. For orders below A$200 shipping is A$30.
Express shipping is an option at checkout at an additional cost.
 
Shipping of international orders does not include any duties or taxes that may be applicable in the country of delivery address. Responsibility for any customs duties, foreign taxes or other fees that may be imposed are the customers responsibility.  

We want you to love your dog&boy design, however, if it’s not love at first sight when you receive your item we are happy to assist with an exchange or return.

We make it easy for you to exchange or return

All exchanges and returns are processed via our online returns system here.

Unless an item is faulty, you are responsible for the postage costs for refund or exchange. dog&boy are not responsible for any return item until received by us, and we, therefore, recommend a registered tracking mail service.

dog&boy are not responsible for returns lost or damaged in transit.

If you'd like to get in touch before processing your exchange or return, send send us an email at contactus@dogandboy.com.

EXCHANGE

You can exchange an item via our returns page here and follow the prompts.  

You are responsible for the return postage costs to exchange an item. dog&boy are not responsible for any return item until received, and we recommend a registered tracking mail service to ensure secure delivery.

dog&boy are not responsible for returns lost or damaged in transit.

RETURN/REFUND

No refunds on sale items. We are happy to exchange for you.

We will gladly offer a refund on full-price items within 14 days of delivery (30 days for international orders).

To process your return, go to our returns page here and follow the prompts. Returned items not submitted via our returns page will not will not be accepted.

Returned items must be unused, unworn and unaltered, with original packaging and all tags attached. Any returned item that is damaged, worn or altered will not be accepted.

Once the returned item has been received by dog&boy, we will advise you by email. Refunds are processed to the same method of original payment and processed within 2-4 business days.

You are responsible for the return postage costs to exchange an item. dog&boy are not responsible for any return item until received, and we recommend a registered tracking mail service to ensure secure delivery.

Where to Buy

dog&boy is stocked at gorgeous independent boutiques and lifestyle stores throughout Australia and US.  

Contact us and we can let you know who is stocking our latest deigns in your corner of the world.

Wholesale

Want to stock dog&boy in your gorgeous corner of the world?

Get in touch with us at contactus@dogandboy.com- we'd love to know about your gorgeous store!

Australia

Contact Sonya Michele | contactus@dogandboy.com

United States

Retailers in the US can contact our agents directly:

West Coast

Kathleen Keyes

kathleenkeys@outlook.com | +1 562 850 7075

East Coast

Melina Vourlekis

melina.vourlekis@gmail.com | +1 914 329 7417

Easy Wear, Easy Care

Life is busy enough without the need for difficult washing instructions!

We've chosen our fabrics specifically, not just because they look stunning and feel gorgeous on the skin, but also because they are simple and easy to care for.

With a little love and care, your dog&boy design will last for many seasons to come.

If you have any questions about caring for your dog&boy design, do not hesitate to get in touch as we are here to help.

MERINO WOOL & COTTON-SILK

  1. Hand-wash in cool water with a mild detergent
  2. Rinse in cool water
  3. Squeeze out water. Do not wring
  4. Roll in a towel to remove excess water
  5. Hang in shade to dry
  6. Iron on wool setting under cloth

DID YOU KNOW.....

Merino wool is odour and stain resistant. Meaning you don't have to wash it often. In fact, it's better you don't. We recommend 1-2 times a season, unless of course you spill a glass of your fav shiraz on your scarf!

SILK & RAYON

  1. Hand-wash in cool water with a mild detergent
  2. Squeeze out water. Roll in a towel to remove excess. Do not tumble dry
  3. Hang in shade to dry
  4. Iron on wool setting

SOFT AND BEAUTIFUL.....

Rayon is made from cellulose fibres. It is breathable and absorbent, and drapes beautifully on the body. Just don't tumble dry, as it will shrink!

COTTON

  1. Gentle machine wash & spin
  2. Hang on hanger to dry in shade
  3. Iron on cotton setting

dog&boy THE LABEL is a thoughtful and considered fashion range featuring our original design prints.

Our classic styles are created in a relaxed generous silhouette and can be styled a variety of ways.

On each product page we provided a size chart for both garment measures and body measures

Click the black tab icon (image below) on the product page for full size details.

size chart icon

We are here to help, so don't hesitate to email us at contactus@dogandboy.com if you have any questions about sizing.

Still can't find the answer to your question?

Drop us a note below and we'll get back to you as soon as possible

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dog&boy Studio

297 Moray Street | South Melbourne

Victoria 3205 | Australia

contactus@dogandboy.com | +613 8538 1533

Thank you! We will be in touch soon.