Got a question? You will find all our T&Cs and most other information here.

Of course, if you can't find what you need, fill in the contact form below and we'll get back to you as soon as possible.

*WE ARE CURRENTLY EXPERIENCING SIGNIFICANT DELAYS TO ESTIMATED SHIPPING TIME FRAMES. PLEASE TAKE THIS INTO CONSIDERATION WHEN PLACING YOUR ORDER. CONTACT DOG&BOY WITH ANY QUESTIONS**

dog&boy ships free worldwide*

If you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email dog&boy before placing your order.

We ship using Australia Post for shipments in Australia and New Zealand, and DHL for all other international shipments.

Upon fulfilment of your order, you will receive an email confirmation with tracking number.

Signature on delivery is available at checkout at a small charge additional for Australia.

Orders are shipped next business day in most instances.

dog&boy is not liable for the loss or damage to any parcel tracked and delivered by its shipping providers.

Delivery Times (from date of order)

Australia - 3-7 working days

New Zealand - 7-10 working days

Rest of the world - 7-10 working days

Should your item not arrive within the estimated delivery times, please email dog&boy quoting your order number.

SHIPPING CHARGES

Australia

Free standard shipping within Australia.

Express - $12.00

Signature on delivery - $4.00

New Zealand

Shipped with Australia Post and includes tracking and signature on delivery.

Orders >$120.00 - free

Orders <$120.00 - $20.00

Express - $30.00

Responsibility for any customs duties, taxes or other fees that may be imposed are the customers responsibility.

Rest of the world

Shipped with DHL and includes tracking and signature on delivery.

Order >$200.00 - free

Order <$200.00 - $30.00

Express - $40.00

Shipping of international orders does not include any duties or taxes that may be applicable in the country of delivery address.

Responsibility for any customs duties, taxes or other fees that may be imposed are the customers responsibility.  

We want you to love your dog&boy design, however, if it’s not love at first sight when you receive your design we are happy to assist with an exchange or return.

60-DAY FREE RETURN or EXCHANGE

SALE items are eligible for exchange or store credit only

Returned items not submitted via our returns page will not will not be accepted.

All exchanges and returns must be submitted via our online return form only.

60-DAYS FREE RETURNS

dog&boy offer free shipping on returns and exchanges up to 60-days from date of order.

A shipping label will be emailed when the return is approved after submitting a request via our online return form.

dog&boy is not responsible for any returned item until received.

dog&boy are not responsible for returns lost or damaged in transit.

If you'd like to get in touch before processing your exchange or return please contact us.

EXCHANGE

Exchange is available for all items within 60-days of purchase.

To exchange an item, please submit request via our returns page here  

REFUNDS

No refunds on sale/clearance items.  Exchange or store credit only.

We happily offer a refund on full-price items within 60-days of order.

To request a refund, please submit a request via our online return form.

Returned items not submitted via our returns page will not will not be accepted.

Returned items must be unused, unworn and unaltered, with original packaging and all tags attached. Any returned item that is damaged, worn or altered will not be accepted.

Once the returned item has been received by dog&boy, we will advise you by email. Refunds are processed to the same method of original payment and processed within 2-4 business days.

STORE CREDIT

You may choose store credit when you return an item.

Sale items may be returned for store credit.

To request a store credit, please submit a request via our online return form.

We will process your return within 2-4 business days of receipt.

You will be emailed a unique code for the store credit with instructions on how to redeem when the return is approved.

WELCOME discount

15% discount for first order with dog&boy. Apply code at checkout. Full price items only.

SALE Items

Sale items are non-refundable but may be exchanged or returned for store credit.

Promotions and discounts do not apply to the purchase of gift cards.

Promotions and discounts are subject to dog&boy's general Terms & Conditions (T&Cs), Delivery, Returns & Exchanges, and Privacy Policies.

Easy Wear, Easy Care

Life is busy enough without the need for difficult washing instructions!

We've chosen our fabrics specifically, not just because they look stunning and feel gorgeous on the skin, but also because they are simple and easy to care for.

With a little love and care, your dog&boy design will last for many seasons to come.

MERINO WOOL & COTTON-SILK

1. Hand-wash in cool water with a mild detergent.

2. Rinse in cool water.

3. Squeeze out water. Do not wring. Roll in a towel to remove excess water.

4. Hang in shade to dry.

5. Iron on wool setting under cloth.

DID YOU KNOW.....

Merino wool is odour and stain resistant. Meaning you don't have to wash it often. In fact, it's better you don't. We recommend 1-2 times a season, unless of course you spill a glass of your fav shiraz on your scarf!

SILK & RAYON

1. Hand-wash in cool water with a mild detergent.

2. Squeeze out water. Roll in a towel to remove excess.

3. Do not tumble dry.

4. Hang in shade to dry.

5. Iron on wool setting.

SOFT AND BEAUTIFUL.....

Rayon is made from cellulose fibres. It is breathable and absorbent, and drapes beautifully on the body. Just don't tumble dry, as it will shrink!

COTTON

1. Gentle machine wash & spin

2. Hang on hanger to dry in shade

3. Iron on cotton setting

STILL HAVE QUESTIONS?

Do not hesitate to contact us if you have any other questions about caring for your dog&boy design.

dog&boy THE LABEL is a thoughtful and considered fashion range featuring our original design prints.

Our classic styles are created in a relaxed generous silhouette and can be styled a variety of ways.

On each product page we provided a size chart for both garment measures and body measures

Click the black tab 'size chart' icon on the product page ( for full size details of both garment and body measures.

If you're still unsure about your size contact us, we're here to help!

We make gifting easy with our gift cards.

Gift cards are sent by e-mail to the person purchasing the gift card and includes how to redeem the gift card via our online store.

We are unable to email directly to the recipient.

A gift card holds its balance, which can be spent over more than one order. Our gift cards are active from the date of purchase and have no expiration date.

To redeem the gift card, access the unique code via the 'View Gift Card' button in the email. This code is not case sensitive.

If the amount payable is more than the gift card balance, the purchaser will be prompted at checkout to select an additional payment method for the balance.

Gift cards are non-refundable and not redeemable for cash. Gift cards can not be used to purchase gift cards.

Should you lose the email and unique gift card code, contact us and we will resend to you.

At dog&boy the security and privacy of your personal information is very important.

dog&boy will not sell or share your information with third parties. dog&boy will not disclose your personal information to any organisation or individual except as required by law. dog&boy follow generally accepted industry standard to protect your personal information.

Purchasing via the dog&boy website you will automatically be subscribed to the mailing list. At any time you may unsubscribe by emailing contactus@dogandboy.com or using the unsubscribe link at the bottom of the email.

dog&boy uses a fully secure (SSL) and automated payment system. dog&boy do not hold or store any credit card details following the placement of orders.

All transactions on dogandboy.com are processed in the customers local currency as determined on the dog&boy website. dog&boy is not liable for any foreign currency rates or charges imposed for international orders by your bank or card issuer.

If at any time you have questions regarding the privacy and security of your personal information, please contact dog&boy.

COOKIES

What Are Cookies

Cookies are tiny files that are downloaded to your computer, to improve your website experience.

How We Use Cookies

We use cookies to improve your website experience with dog&boy. Disabling cookies may disabling the functionality and features of this website.

It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

Should you wish to disable cookies, you can do so via the setting settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

Should you have any questions regarding cookies from this website please contact dog&boy.

dog&boy reserve the right to alter and change terms and conditions and policies on this website in its absolute discretion. Changes to terms and conditions and policies are effective immediately upon publication on this website.

dog&boy is an Australian based e-commerce business owned and operated by Michele Nominees Pty Ltd (ABN 83 059 492 214).

The copyright of all content on this website (including but not limited to logos, images, text, graphics or photographs) is owned by dog&boy.

Words and pictorial (logo) representation of dog&boy as well as the term Telling Stories Through Design are registered trademarks of Michele Nominees Pty Ltd.

Except as permitted by applicable copyright laws, you may not copy, distribute, transmit or reproduce any content from this website without consent but you may view, print and download this content for personal, informational and non-commercial purposes unless otherwise advised.

Other than as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on this website.

This website may contain links to other websites. dog&boy make no warranties or representations about the accuracy or suitability of the information of the links provided on this website, and any links should not be construed as an endorsement, approval or recommendation by dog&boy.

The terms and conditions of this website are governed by the laws in force in Victoria and the Commonwealth of Australia.

Still can't find the answer to your question?

Drop us a note below and we'll get back to you as soon as possible.

dog&boy Studio

297 Moray Street | South Melbourne

Victoria 3205 | Australia

contactus@dogandboy.com | +613 8538 1533

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