T&Cs

By accessing dogandboy.com, you agree to the terms & conditions of this website.

Promotions/Discount

20% Welcome Discount - discount is applied to total cart value.

2for10 // 3for20 - discount not applicable to new arrivals.

Promotions and discounts do not apply to the purchase of gift cards.

Gift Cards

We make gifting easy with our gift cards.

Gift cards are sent by e-mail to the person purchasing the gift card and includes how to redeem the gift card via our online store. We are unable to email directly to the recipient.

A gift card holds its balance, which can be spent over more than one order. Our gift cards are active from the date of purchase and have no expiration date.

To redeem the gift card, access the unique code via the 'View Gift Card' button, in the email. This code is not case sensitive.

If the amount payable is more than the gift card balance, the purchaser will be prompted at checkout to select an additional payment method for the balance.

Gift cards are non-refundable and not redeemable for cash. Gift cards can not be used to purchase gift cards.

Should you lose the email and unique gift card code, get in touch and we will resend to you.

Gift cards are currently available to redeem by Australia and New Zealand residents only via our online store - we are working on a solution for our international friends!!

Payment

dog&boy accepts payment from Visa, Mastercard, AMEX, and various instalment payment services. All payment options are displayed at checkout.

All transactions on dogandboy.com are charged in Australian dollars (AUD$). Price shown at checkout is the current FX rate of the day and does not include any bank or foreign exchange charges imposed by the customers banking provider.

Shipping

Australia & New Zealand

dog&boy ships for free within Australia and New Zealand via standard shipping.

We can ship internationally for orders placed from Australia or New Zealand (minimum order value AUD$110)

Express shipping and signature on delivery is offered at checkout at an additional cost.

Orders are shipped next business day in most instances. Australian orders are usually delivered within 3-7 working days (from time of order). Should your item not arrive within the estimated delivery times, please email dog&boy quoting your order number.

We use Australia Post standard shipping service. Upon dispatch, you will receive an email confirmation which includes a tracking number.

All dog&boy deliveries are tracked to the shipping address location. The customer is responsible to ensure the shipping location is a safe and a secure place. Signature on delivery is available at an additional cost at checkout.

 

International orders

We do not currently accept international orders via the website, but we are working on a solution for our international friends!

However, if you are located internationally and would love to order one - or many! - of our gorgeous designs, please email us via the contact page or at contactus@dogandboy.com and we will let you know how we can help!

You can also check our where to buy page for a stockist near you.

 

Shipping of international orders does not include any duties or taxes that may be applicable in the country of delivery address.

Responsibility for any customs duties, foreign taxes or other fees that may be imposed are the customers responsibility.

 

dog&boy is not be liable for the loss or damage to any parcel tracked and delivered by its shipping providers.

Returns & Exchanges

We want you to love your dog&boy design, however, if it’s not love at first sight when you receive your item we are happy to assist with an exchange or return.  

All exchanges and returns are processed via our online returns system here.

Unless an item is faulty, you are responsible for the postage costs for refund or exchange. dog&boy are not responsible for any return item until received by us, and we, therefore, recommend a registered tracking mail service.

dog&boy are not responsible for returns lost or damaged in transit.

If you'd like to get in touch before processing your exchange or return, send send us an email at contactus@dogandboy.com, drop us a note via our contact page or chat with us at +613 8538 1533 (business hours AEST).

 

EXCHANGE

You can exchange an item via our returns page here and follow the prompts.  

We will gladly offer a refund on full-price items within 14 days of delivery (30 days for international orders).

You are responsible for the return postage costs to exchange an item. dog&boy are not responsible for any return item until received, and we recommend a registered tracking mail service to ensure secure delivery.

dog&boy are not responsible for returns lost or damaged in transit.

 

RETURN/REFUND

No refunds on sale items. We are happy to exchange for you.

We will gladly offer a refund on full-price items within 14 days of delivery (30 days for international orders).

To process your return, go to our returns page here and follow the prompts. Returned items not submitted via our returns page will not will not be accepted.

Returned items must be unused, unworn and unaltered, with original packaging and all tags attached. Any returned item that is damaged, worn or altered will not be accepted.

Once the returned item has been received by dog&boy, we will advise you by email. Refunds are processed to the same method of original payment and processed within 2-4 business days.

You are responsible for the return postage costs to exchange an item. dog&boy are not responsible for any return item until received, and we recommend a registered tracking mail service to ensure secure delivery.

dog&boy are not responsible for returns lost or damaged in transit.

Gift cards are non-refundable and not redeemable for cash.

 

FAULTY ITEMS

It's rare that it happens, but it does happen! We want you to feel confident we will assist you with return/exchange on any genuine faulty items.

To report and return a faulty item, please process via our returns page here. You will need to provide some photo images to help explain the fault.

Any postage costs associated with a faulty item will be reimbursed by dog&boy.

Feedback

At dog&boy your feedback is valued and we want your shopping experience to be delightful.

We welcome and encourage any kind of feedback – good, bad or ugly!

Let us know through our contact page or email directly at contactus@dogandboy.com and let us know what you love or loathe!

Security & Privacy

At dog&boy the security and privacy of your personal information is very important.

dog&boy will not sell or share your information with third parties. dog&boy will not disclose your personal information to any organisation or individual except as required by law. dog&boy follow generally accepted industry standard to protect your personal information.

Purchasing via the dog&boy website you will automatically be subscribed to the mailing list. At any time you may unsubscribe by emailing contactus@dogandboy.com.

dog&boy uses a fully secure (SSL) and automated payment system. dog&boy do not hold or store any credit card details following the placement of orders.

All transactions on dogandboy.com are processed in Australian dollars (AUD$). dog&boy is not liable for any foreign currency rates or charges imposed for international orders by your bank or card issuer.

If at any time you have questions regarding the privacy and security of your personal information, please contact dog&boy.

Legal

dog&boy is an Australian based e-commerce business owned and operated by Michele Nominees Pty Ltd (ABN 83 059 492 214).

The copyright of all content on this website (including but not limited to logos, images, text, graphics or photographs) is owned by dog&boy.

Except as permitted by applicable copyright laws, you may not copy, distribute, transmit or reproduce any content from this website without consent but you may view, print and download this content for personal, informational and non-commercial purposes unless otherwise advised.

Other than as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on this website.

dog&boy reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions are effective immediately upon publication on this website.

This website may contain links to other websites. dog&boy make no warranties or representations about the accuracy or suitability of the information of the links provided on this website, and any links should not be construed as an endorsement, approval or recommendation by dog&boy.

The terms and conditions of this website are governed by the laws in force in Victoria and the Commonwealth of Australia.

Cookies

This is the Cookie Policy for www.dogandboy.com, accessible from https://dogandboy.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

    This site offers email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Surveys related cookies

    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram and Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

If there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us by email at contactus@dogandboy.com