T&Cs

By accessing dogandboy.com, you agree to the terms & conditions of this website.

Promotions

$10 Welcome Discount - discount is applied to total cart value. Applicable to full-price items only, not including gift cards.

Payment

dog&boy accepts payment from Visa, Mastercard, AMEX, and various instalment payment services. All payment options are displayed at checkout.

All transactions on dogandboy.com are charged in Australian dollars (AUD$). Price shown at checkout is the current FX rate of the day and does not include any bank or foreign exchange charges imposed by the customers banking provider.

Shipping

dog&boy ships for free worldwide*.

If you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email dog&boy before you place your order.

All dog&boy deliveries are tracked to the shipping address location. The customer is responsible to ensure the shipping location is a safe and a secure place. Signature on delivery is availble at an additional cost at checkout.

Domestic orders (Australia)

dog&boy provides free standard shipping with tracking for domestic customers.

Express shipping and signature on delivery is offered at checkout at an additional cost.

Orders are shipped next business day in most instances. Australian orders are usually delivered within 3-7 working days (from time of order), and international orders usually 14-28 working days (from time of order). Should your item not arrive within these estimated delivery times, please email dog&boy quoting your order number.

We use Australia Post (domestic and international) standard shipping service. Upon dispatch, you will receive an email confirmation which includes a tracking number.

* International orders

dog&boy ships worldwide for free on orders over A$110*.

Orders under A$110 are A$25 for trackable shipping. Express shipping and signature on delivery is offered at checkout at an additional cost.

Shipping for international orders does not include any duties or taxes that may be applicable in the country of delivery address. Responsibility for any customs duties, foreign taxes or other fees that may be imposed are the customers responsibility.

dog&boy will not be liable for the loss or damage to any parcel tracked and delivered by its shipping provider.

Refer Terms & Conditions for more details.

Returns & Exchanges

We want you to love your dog&boy design, however, if it’s not love at first sight when you receive your item, we will gladly offer an exchange or refund on full-price items within 14 days of delivery (30 days for international orders) less the cost of shipping and handling.

No refund or exchange on sale items.

Please contact us upon receiving your order to obtain a return authorisation before returning your item for refund or exchange. Returned items will not be accepted without a return authorisation.

Returned items must be unused and in original packaging with all tags attached. Any returned item that is damaged will not be accepted.

Once the returned item has been received by dog&boy, we will advise you by email. Refunds and exchanges are processed within 2 business days unless otherwise notified.

Refunds are processed to the same method of original payment.

Unless an item is faulty, you are responsible for the postage costs for refund or exchange. dog&boy are not responsible for any return item until received by us, and we, therefore, recommend registered mail to ensure proof of receipt.

dog&boy are not responsible for returns lost or damaged in transit.

Feedback

At dog&boy your feedback is valued and we want your shopping experience to be delightful.

We welcome and encourage any kind of feedback – good, bad or ugly! Email contactus@dogandboy.com and let us know what you love or loathe!

Security & Privacy

At dog&boy the security and privacy of your personal information is very important.

dog&boy will not sell or share your information with third parties. dog&boy will not disclose your personal information to any organisation or individual except as required by law. dog&boy follow generally accepted industry standard to protect your personal information.

Purchasing via the dog&boy website you will automatically be subscribed to the mailing list. At any time you may unsubscribe by emailing contactus@dogandboy.com.

dog&boy uses a fully secure (SSL) and automated payment system. dog&boy do not hold or store any credit card details following the placement of orders.

All transactions on dogandboy.com are processed in Australian dollars (AUD$). dog&boy is not liable for any foreign currency rates or charges imposed for international orders by your bank or card issuer.

If at any time you have questions regarding the privacy and security of your personal information, please contact dog&boy.

Legal

dog&boy is an Australian based e-commerce business owned and operated by Michele Nominees Pty Ltd (ABN 83 059 492 214).

The copyright of all content on this website (including but not limited to logos, images, text, graphics or photographs) is owned by dog&boy.

Except as permitted by applicable copyright laws, you may not copy, distribute, transmit or reproduce any content from this website without consent but you may view, print and download this content for personal, informational and non-commercial purposes unless otherwise advised.

Other than as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on this website.

dog&boy reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions are effective immediately upon publication on this website.

This website may contain links to other websites. dog&boy make no warranties or representations about the accuracy or suitability of the information of the links provided on this website, and any links should not be construed as an endorsement, approval or recommendation by dog&boy.

The terms and conditions of this website are governed by the laws in force in Victoria and the Commonwealth of Australia.

Cookies

This is the Cookie Policy for www.dogandboy.com, accessible from https://dogandboy.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

    This site offers email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Surveys related cookies

    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram and Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

If there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us by email at contactus@dogandboy.com