EXCHANGES & RETURNS

RETURNS & EXCHANGES

We want you to love your dog&boy design, however, if it’s not love at first sight when you receive your design we are happy to assist with a return or exchange.

60-DAY FREE RETURN or EXCHANGE
Exchange or store credit only available on sale items

    All returns / exchanges / refunds are subject to a 60-day return period from date of order.
    All exchanges and returns must be submitted via our return/exchange form below.
    Returned items not submitted via our returns form will not will not be accepted.
    Returned items must be unused, unworn and unaltered, with original packaging and all tags attached.  Any returned item that is damaged, worn or altered will not be accepted.
    When the returned/exchange item request has been received, we will advise you by email within 2 business days. 
    If you still have questions before you submit your exchange or return please contact us here - we'd love to help!

    FREE RETURNS

    dog&boy provide free shipping for approved returns or exchanges.
    A shipping label will be emailed when the return is approved.
    To request a free return for exchange or refund, please submit using our return form below.
    dog&boy is not responsible for any returned item until received or for returns lost or damaged in transit.

    SALE ITEMS

    Sale items can be returned for exchange or store credit only

    For store credit, a unique code will be emailed to you when the return has been received with instruction on how to redeem.
    Please submit return request via our return/exchange form below.

    EXCHANGE

    Exchange is available for all items within 60-days of order.
    Returned items for exchange must be unused, unworn and unaltered, with original packaging and all tags attached.  Any returned item that is damaged, worn or altered will not be accepted.
    To exchange an item, please submit return request via our return/exchange form below.
     

    REFUNDS

    No refunds on sale items - exchange or store credit only
    We offer a refund on full-price items only within 60-days of order. This includes items purchased using a discount code (i.e. Welcome 15% discount).
    Returned items for refund must be unused, unworn and unaltered, with original packaging and all tags attached.  Any returned item that is damaged, worn or altered will not be accepted.
    Refunds are processed to the same method of original payment and processed within 2-4 business days.
    To request a refund, please submit return request via our return/exchange form below.

    FAULTY ITEMS

    It's rare, but it does happen! 

    To report a faulty item, please submit a request via our return/exchange form below.  We will respond within 2-4 business days of receipt and may request photo images to help explain the fault.

    RETURN OR EXCHANGE FORM

    Please complete this form to return or exchange your item.

    60-day free returns

    Refund | Exchange | Store Credit

    Please include order number in the form below.

    We will review your return request within 2-business days and advise next steps.

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