EXCHANGES & RETURNS

We want you to love your dog&boy design, however, if it’s not love at first sight when you receive your item we are happy to assist with an exchange or return.

We make it easy for you to exchange or return

All exchanges and returns are processed via our online returns system here.

Unless an item is faulty, you are responsible for the postage costs for refund or exchange. dog&boy are not responsible for any return item until received by us, and we, therefore, recommend a registered tracking mail service.

dog&boy are not responsible for returns lost or damaged in transit.

If you'd like to get in touch before processing your exchange or return, send send us an email at contactus@dogandboy.com.

EXCHANGE

You can exchange an item via our returns page here and follow the prompts.  

You are responsible for the return postage costs to exchange an item. dog&boy are not responsible for any return item until received, and we recommend a registered tracking mail service to ensure secure delivery.

dog&boy are not responsible for returns lost or damaged in transit.

RETURN/REFUND

No refunds on sale items. We are happy to exchange or provide store credit.

We will gladly offer a refund on full-price items within 14 days of delivery (30 days for international orders).

To process your return, go to our returns page here and follow the prompts. Returned items not submitted via our returns page will not will not be accepted.

Returned items must be unused, unworn and unaltered, with original packaging and all tags attached. Any returned item that is damaged, worn or altered will not be accepted.

Once the returned item has been received by dog&boy, we will advise you by email. Refunds are processed to the same method of original payment and processed within 2-4 business days.

You are responsible for the return postage costs to exchange an item. dog&boy are not responsible for any return item until received, and we recommend a registered tracking mail service to ensure secure delivery.