Refund policy

We want you to love your dog&boy design, however, if it’s not love at first sight when you receive your design we are happy to assist with an exchange or return.

 

30-DAY FREE* RETURN or EXCHANGE

*AUSTRALIAN ORDERS

Free return/exchange within Australia only. Valid for 1 return/exchange only per order. Additional return/exchange is at customer expense.

Items marked as clearance and/or sale are not eligible for free returns. Return postage is at customer expense. We recommend tracked postage - dog&boy is not responsible for goods lost in transit. Exchange or store credit only for clearance and sale items.

Please submit your request via our returns page here.

 

*INTERNATIONAL ORDERS

Due to the cost of international shipping, exchange is not currently available for international orders.

International returns incur a $40 fee deducted from the original payment amount.

If you are ordering from outside Australia and have any questions about ordering please don't hesitate to contact us.

Please submit your return request via our returns page here.

 

Items marked as clearance and/or sale are eligible for exchange or store credit only (Valid for 1 return/exchange only per order.)

Items marked as clearance and/or sale are not eligible for dog&boy free return policy - return shipping is at customer's expense

 

Returned items not submitted via our returns page will not will not be accepted.

 

All exchanges and returns must be submitted via our online return form only.

 

30-DAYS FREE RETURNS

dog&boy offer free shipping on returns and exchanges up to 30-days from date of order.

Items marked as clearance and/or sale are not eligible for free returns. Return postage is at customer expense. We recommend tracked postage - dog&boy is not responsible for goods lost in transit. Exchange or store credit only for clearance and sale items.

A shipping label will be emailed when the return is approved after submitting a request via our online return form.

dog&boy is not responsible for any returned item until received.

dog&boy are not responsible for returns lost or damaged in transit.

If you'd like to get in touch before processing your exchange or return please contact us.

 

EXCHANGE

Exchange is available for all items within 30-days of purchase.

To exchange an item, please submit request via our returns page here  

 

REFUNDS

No refunds on items marked as clearance and/or sale.  Exchange or store credit only.

We happily offer a refund on full-price items within 30-days of order.

To request a refund, please submit a request via our online return form.

Returned items not submitted via our returns page will not will not be accepted.

Returned items must be unused, unworn and unaltered, with original packaging and all tags attached. Any returned item that is damaged, worn or altered will not be accepted.

Once the returned item has been received by dog&boy, we will advise you by email. Refunds are processed to the same method of original payment and processed within 2-4 business days.

 

STORE CREDIT

You may choose store credit when you return an item.

Items marked as clearance and/or sale may be returned for store credit.

To request a store credit, please submit a request via our online return form.

We will process your return within 2-4 business days of receipt.

You will be emailed a unique code for the store credit with instructions on how to redeem when the return is approved.