terms & conditions
By accessing dogandboy.com, you agree to the terms & conditions of this website.
We want you to love your dog&boy design, however if it’s not love at first sight when you receive your item, we will gladly offer an exchange or refund within 14 days of delivery (30 days for international orders).
Please contact us upon receiving your order to obtain a return authorisation before returning your item for refund or exchange. Returned items will not be accepted without a return authorisation.
Returned items must be unused and in original packaging with all tags attached. Any returned item that is damaged will not be accepted.
Once the returned item has been received at dog&boy, we will advise you by email. Refunds and exchanges are processed within 2 business days unless otherwise notified.
Refunds are processed to the same method of original payment.
Unless an item is faulty, you are responsible for the postage costs for refund or exchange. dog&boy are not responsible for any return item until received by us, and we therefore recommend registered mail to ensure proof of receipt. dog&boy are not responsible for returns lost or damaged in transit.
At dog&boy your feedback is valued and we want your shopping experience to be delightful.
We welcome and encourage any kind of feedback – good, bad or ugly! Email dog&boy and let us know what you love or loathe!
At dog&boy the security and privacy of your personal information is very important.
dog&boy will not sell or share your information with third parties. dog&boy will not disclose your personal information to any organisation or individual except as required by law. dog&boy follow generally accepted industry standard to protect your personal information.
Purchasing via the dog&boy website you will automatically be subscribed to the mailing list. At anytime you may unsubscribe by emailing dog&boy.
dog&boy uses Commweb merchant services for all online transactions who provide a fully secure (SSL) and automated payment system. dog&boy do not hold or store any credit card details following the placement of orders.
All transactions on dogandboy.com are processed in Australian dollars (AUD$). dog&boy are not liable for any foreign currency rates or charges imposed for international orders by your bank or card issuer.
If at any time you have questions regarding the privacy and security of your personal information, please contact dog&boy.
dog&boy is an Australian based e-commerce business owned and operated by Michele Nominees Pty Ltd (ABN 83 059 492 214).
The copyright of all content on this website (including but not limited to logos, images, text, graphic or photographs) is owned by dog&boy.
Except as permitted by applicable copyright laws, you may not copy, distribute, transmit or reproduce any content from this website without consent but you may view, print and download this content for personal, informational and non-commercial purposes unless otherwise advised.
Other than as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on this website.
dog&boy reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions are effective immediately upon publication on this website.
This website may contain links to other websites. dog&boy make no warranties or representations about the accuracy or suitability of the information of the links provided on this website, and any links should not be construed as an endorsement, approval or recommendation by dog&boy.
The terms and conditions of this website are governed by the laws in force in Victoria and the Commonwealth of Australia.