Frequently Asked Questions

Where are dog&boy designs made?

The spirit of our children's future is a strong motivator for dog&boy, so ethical sourcing and processes is a priority.

Like dog&boy, our supplier who we have worked with since launch the business, is a boutique family business based in Hangzhou, China where the most premium-grade silk, wool, cotton, and cashmere are milled and manufactured globally, including nearly 100% of all Australian wool and cotton.

We visit our supplier every year to assess working conditions, oversee the printing process and to source new fabrics. Our factory is certified for its ethical and fair-trade practices.

By manufacturing at the source of fabric production, we minimise unnecessary production steps (compared to importing and manufacturing locally in Australia) thereby reducing our impact on the environment and can then offer you, the customer, a premium product at an affordable price.

How do you print your designs?

dog&boy designs are printed onto premium-grade natural fibre fabrics using digital print technology.

Our supplier uses the most advanced digital print technology providing a superior quality and finish.

This digital print technology uses reactive dyes which are excellent for use on natural and cellulose (plant) fabrics and are eco-friendly. Digital printing is also cleaner, safer, and generally less wasteful, and less environmentally hazardous than analogue screen printing methods.

How is my dog&boy scarf packaged?

Your dog&boy design comes lovingly wrapped in our signature dog&boy packaging ready to give - to that someone you love, or just for you!

What are my payment options?

dog&boy accepts payment from Visa, Mastercard, AMEX, zipPay and Afterpay. All payment options are displayed at checkout.

All transactions on dogandboy.com are processed in Australian dollars (AUD$). Refer terms & conditions for further details.

Shipping

dog&boy ships for free worldwide*.

If you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email dog&boy before you place your order.

All dog&boy deliveries are tracked to the shipping address location. The customer is responsible to ensure the shipping location is a safe and a secure place. Signature on delivery is availble at an additional cost at checkout.

Domestic orders (Australia)

dog&boy provides free standard shipping with tracking for domestic customers.

Express shipping and signature on delivery is offered at checkout at an additional cost.

Orders are shipped next business day in most instances. Australian orders are usually delivered within 3-7 working days (from time of order), and international orders usually 14-28 working days (from time of order). Should your item not arrive within these estimated delivery times, please email dog&boy quoting your order number.

We use Australia Post (domestic and international) standard shipping service. Upon dispatch, you will receive an email confirmation which includes a tracking number.

International orders

dog&boy ships worldwide for free on orders over A$100*.

Orders under A$100 are A$25 for trackable shipping.  Express shipping and signature on delivery is offered at checkout at an additional cost.

Shipping for international orders does not include any duties or taxes that may be applicable in the country of delivery address. Responsibility for any customs duties, foreign taxes or other fees that may be imposed are the customers responsibility.

dog&boy will not be liable for the loss or damage to any parcel tracked and delivered by its shipping provider.

Refer Terms & Conditions for more details.

How do I wash my dog&boy scarf?

The pure natural fabrics used in dog&boy scarves will soften the more you wear it.

These premium natural fabrics, whilst relatively robust, do need to be treated with love and care to ensure longevity.  Keep your scarf away from sharp objects or rough surfaces as this will pull the fabric weave.

The pure natural fabrics dog&boy are easy care.

Silk/cotton scarves are best hand-washed in cool water with a gentle detergent, rolled in a towel to remove excess water (do not wring) and hung to dry in shade. They can also be dry-cleaned.

Dry-cleaning is recommended for our 100% Australian Merino wool scarves.

Do not bleach or tumble dry your scarf. Iron on a medium setting under a cloth for all fabrics.

Product Information

Our photoshoots take place in mostly natural light to ensure product colours are reflected as accurately as possible.

However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

We only manufacture pure natural fibres. These pure natural fibres may contain irregularities in the weave. These are an integral part of the fabric and are not considered defects.

Where is dog&boy stocked?

dog&boy is stocked throughout Australia at numerous stunning gift, lifestyle and fashion boutiques and we are constantly adding gorgeous stores to our stockist list.

Send us an email at contactus@dogandboy.com and we can let you who is in your area.

If you are a retailer and would like to stock dog&boy in your beautiful store, in Australia or Internationally, please give us a call on +61(0)408 986615 or email contactus@dogandboy.com