Frequently Asked Questions
Like dog&boy, our supplier who we visit each year, is a small family business based in Hangzhou, China where the most premium fabrics available of silk, wool, cotton, and cashmere are manufactured in the world. Our factory is certified for its ethical and fair-trade practices.
By manufacturing at the source of fabric production, we minimise unnecessary production steps (compared to having to import and manufacture locally) thereby reducing our impact on the environment.
The digital print technology used to print dog&boy scarves uses reactive dyes which are excellent for use on cellulose (plant) fabrics and are eco-friendly. Digital printing is also cleaner, safer, and generally less wasteful, and less environmentally hazardous than analogue screen printing methods.
This digital print technology uses reactive dyes which are excellent for use on cellulose (plant) fabrics and are eco-friendly. Digital printing is also cleaner, safer, and generally less wasteful, and less environmentally hazardous than analog screen printing methods.
All dog&boy designs in this luxurious premium fabric are then finished and packaged into our branded boxes to store your beautiful design.
Your dog&boy box is also perfect to store your dog&boy design.
All transactions on dogandboy.com are processed in Australian dollars (AUD$). Refer terms & conditions for more details.
However, if you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email dog&boy before you place your order.
Orders are shipped next business day in most instances. Australian orders are usually delivered within 3-7 working days (from time of order), and international orders usually 14-28 working days (from time of order). Should your item not arrive within these estimated delivery times, please email dog&boy quoting your order number.
We use Australia Post Parcel Post (domestic and international) standard shipping service. Upon dispatch, you will receive an email confirmation which includes a tracking number.
Shipping for international orders do not include any duties or taxes which may be applicable in the country of delivery address. Responsibility for any customs duties, foreign taxes or other fees that may be imposed are your responsibility.
Refer Terms & Conditions for details.
However, if you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email us at [email protected] before you place your order.
The premium natural fabric used in a dog&boy design, whilst relatively robust, does need to be treated with love and care to ensure its longevity .
The pure natural fabrics dog&boy used not only feel luxurious and breathe against the skin, but are also easy care.
Your dog&boy scarf is best handwashed in cool water, rolled in a towel to remove excess water (do not wring) and hung to dry in shade.
Do not bleach or tumble dry your scarf.
Iron on a medium setting under cloth.
Can be dry-cleaned.
However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
We only manufacture on pure natural fibres which may contain irregularities in the weave. These are an integral part of the fabric and are not considered defects.