Frequently Asked Questions
Like dog&boy, our supplier is a boutique family business based in Hangzhou, China where the most premium-grade silk, wool, cotton, and cashmere are milled and manufactured globally, including nearly 100% of all Australian wool and cotton.
We visit our supplier every year to assess working conditions, oversee the printing process and to source new fabrics. Our factory is certified for its ethical and fair-trade practices.
By manufacturing at the source of fabric production, we minimise unnecessary production steps (compared to importing and manufacturing locally in Australia) thereby reducing our impact on the environment and can then offer you, the customer, a premium product at an affordable price.
Our supplier uses the most advanced digital print technology providing a superior quality and finish.
This digital print technology uses reactive dyes which are excellent for use on natural and cellulose (plant) fabrics and are eco-friendly. Digital printing is also cleaner, safer, and generally less wasteful, and less environmentally hazardous than analog screen printing methods.
Your dog&boy box is also perfect to store your dog&boy design.
All transactions on dogandboy.com are processed in Australian dollars (AUD$). Refer terms & conditions for further details.
Express shipping is offered at checkout at an additional cost.
If you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email dog&boy before you place your order.
Orders are shipped next business day in most instances. Australian orders are usually delivered within 3-7 working days (from time of order), and international orders usually 14-28 working days (from time of order). Should your item not arrive within these estimated delivery times, please email dog&boy quoting your order number.
We use Australia Post (domestic and international) standard shipping service. Upon dispatch, you will receive an email confirmation which includes a tracking number.
Shipping for international orders do not include any duties or taxes which may be applicable in the country of delivery address. Responsibility for any customs duties, foreign taxes or other fees that may be imposed are your responsibility.
All dog&boy deliveries are tracked to the point of delivery. You are responsible to ensure the delivery point is a safe and a secure place.
dog&boy will not be liable for the loss or damage to any parcel tracked and delivered by its shipping provider.
Refer Terms & Conditions for details.
However, if you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email us at [email protected] before you place your order.
The premium natural fabrics used in a dog&boy design, whilst relatively robust, do need to be treated with love and care to ensure longevity .
Keep your scarf away from sharp objects or rough surfaces as this will pull the fabric weave.
The pure natural fabrics dog&boy used not only feel luxurious and breathe against the skin, but are also easy care.
Cotton/silk scarves are best hand-washed in cool water with a gentle detergent, rolled in a towel to remove excess water (do not wring) and hung to dry in shade. It can also be dry-cleaned.
For our 100% Australian Merino wool scarves, we recommend dry cleaning.
Do not bleach or tumble dry your scarf.
Iron on a medium setting under cloth on wool setting for all fabrics.
However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
We only manufacture on pure natural fibres, not synthesised (highly processed) cellulose (plant) fabrics such as modal or viscose. These pure natural fibres may contain irregularities in the weave. These are an integral part of the fabric and are not considered defects.
Send us an email at [email protected] and we can let you who is in your area.
If you are a retailer and would like to stock dog&boy in your beautiful store, please give us a call on +61()408 986615 or email [email protected]