RETURNS & EXCHANGES

We want you to love your dog&boy design, however, if it’s not love at first sight when you receive your design we are happy to assist with a return or exchange.

30-DAY FREE* RETURN or EXCHANGE 

*AUSTRALIAN ORDERS

Free return/exchange within Australia only. Valid for 1 return/exchange only per order. Additional return/exchange is at customer expense.

Items marked as clearance, sale and/or sample sale are not eligible for free returns. Return postage is at customer expense. We recommend tracked postage - dog&boy is not responsible for goods lost in transit. Exchange or store credit only for items marked as clearance and sale.

SAMPLE SALE items not eligible for refund, exchange or store credit. Sale is final.

Please submit your request via our via the form below.

*INTERNATIONAL ORDERS

Due to the cost of international shipping, exchange is not currently available for international orders.

International returns incur a $40 fee deducted from the original payment amount.

If you are ordering from outside Australia and have any questions about ordering please don't hesitate to contact us.

Please submit your return request via the form below.

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All returns / exchanges / refunds are subject to a 30-day return period from date of order. All exchanges and returns must be submitted via our return/exchange form below.

Returned items not submitted via our returns form will not will not be accepted.

Returned items must be unused, unworn and unaltered, with original packaging and all tags attached.  Any returned item that is damaged, worn or altered will not be accepted. When the returned/exchange item request has been received, we will advise you by email within 2 business days. 

If you still have questions before you submit your exchange or return please contact us here - we'd love to help!

FREE RETURNS

dog&boy provide free shipping for approved returns or exchanges.

*Free return/exchange within Australia only. Valid for 1 return/exchange only per order. Additional return/exchange is at customer expense.

Items marked as clearance and/or sale are not eligible for free returns. Return postage is at customer expense. We recommend tracked postage - dog&boy is not responsible for goods lost in transit.

SAMPLE SALE items not eligible for refund, exchange or store credit. Sale is final.

A shipping label will be emailed when the return is approved.

To request a free return for exchange or refund, please submit using our return form below. dog&boy is not responsible for any returned item until received or for returns lost or damaged in transit.

CLEARANCE AND SALE ITEMS

SAMPLE SALE items not eligible for refund, exchange or store credit. Sale is final.

Items marked as clearance and/or sale can be returned for exchange or store credit only

Items marked as clearance and/or sale are not eligible for free returns. Return postage is at customer expense. We recommend tracked postage, dog&boy is not responsible for goods lost in transit. Exchange or store credit only for items marked as clearance and/or sale.

For store credit, a unique code will be emailed to you when the return has been received with instruction on how to redeem. Please submit return request via our return/exchange form below.

EXCHANGE

SAMPLE SALE items not eligible for refund, exchange or store credit. Sale is final.

Exchange is available for items within 30-days of order. No exchange for international orders. Returned items for exchange must be unused, unworn and unaltered, with original packaging and all tags attached.  Any returned item that is damaged, worn or altered will not be accepted. To exchange an item, please submit return request via our return/exchange form below.

REFUNDS

No refunds on items marked as clearance and/or sale - exchange or store credit only

SAMPLE SALE items not eligible for refund, exchange or store credit. Sale is final.

We offer a refund on full-price items only within 30-days of order. This includes items purchased using a discount code (i.e. Welcome 15% discount). Returned items for refund must be unused, unworn and unaltered, with original packaging and all tags attached.  Any returned item that is damaged, worn or altered will not be accepted. Refunds are processed to the same method of original payment and processed within 2-4 business days. To request a refund, please submit return request via our return/exchange form below.

FAULTY ITEMS

It's rare, but it does happen! 

To report a faulty item, please submit a request via our return/exchange form below. We will respond within 2-4 business days of receipt and may request photo images to help explain the fault.

Sample sale items are sold as is and are not deemed faulty - not eligible for refund, exchange or store credit.