SHIPPING
dog&boy offers click & collect and ships free worldwide*
If you are located in a gorgeous but slightly out of the way corner of the world and want to ensure you can receive delivery, please email dog&boy before placing your order.
Upon fulfilment of your order, you will receive an email confirmation with tracking number.
Signature on delivery is available at checkout at a small charge additional for Australia.
Orders are shipped between Monday - Thursday.
dog&boy is not liable for the loss or damage to any parcel tracked and delivered by its shipping providers.
** PLEASE NOTE**
AUSTRALIAN CUSTOMERS SHIPPING INTERNATIONALLY
Orders placed within Australia to an international shipping address are charged in the local currency of the shipping address.This is also advised at checkout.
This is a limitation of the Shopify system and cannot be changed. We apologise for any inconvenience.
Please contact dog&boy directly if you wish process an order manually in Australian dollars.
Shipping of international orders does not include any duties or taxes that may be applicable in the country of shipping address.
Responsibility for any customs duties, taxes or other fees that may be imposed are the customers responsibility.
Please also take note of shipping charges (per below) for international shipments.
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SHIPPING CHARGES
Australia
Orders >$120.00 - free
Orders <$120.00 - $10.00
Express - $15.00
Signature on delivery - $4.00
New Zealand
Shipped express and includes tracking and signature on delivery.
Orders >$149.00 - free
Orders <$149.00 - $25.00
Responsibility for any customs duties, taxes or other fees that may be imposed are the customers responsibility.
Rest of the world
Shipped express and includes tracking and signature on delivery.
Order >$300.00 - free
Order <$300.00 - $30.00
Shipping of international orders does not include any duties or taxes that may be applicable in the country of delivery address.
Responsibility for any customs duties, taxes or other fees that may be imposed are the customers responsibility.
CLICK & COLLECT
If you're based in Melbourne or travelling through, we offer click and collect from our South Melbourne studio.
At checkout select pick-up, we will contact you within 2-4 business days for collection. Click & collect is free of charge, and you'll get the opportunity to meet one of the fabulous team members at dog&boy.
DELIVERY TIME
(from date of order)
Australia - 3-7 working days
New Zealand - 7-10 working days
Rest of the world - 7-10 working days
Should your item not arrive within the estimated delivery times, please email dog&boy quoting your order number.